Customer Privacy and Data Processing Policy

  1. Controller of the processing of personal data

The Controller of the processing of personal data is SIA “DEWOR” , Reg.No 40203121277, (hereinafter – DEWOR). Registered office – 11 Piedrujas Street, Riga, LV-1073, e-mail: janis@dewor.lv Phone: +371 29333102

2. What is the scope of this privacy policy?

DEWOR’s Privacy and Data Processing Policy, hereinafter referred to as the “Privacy Policy”, applies to information that DEWOR collects about its customers and prospective customers, including the use of DEWOR’s services, and visits to DEWOR’s website www. dewor.lv, hereinafter referred to as the “Site”.

3. For what purposes does DEWOR process your data?

DEWOR collects your personal data when you visit the Site, fill in an application form, contact us, contract for services or participate in events (workshops, lectures) organised by DEWOR.

DEWOR processes your personal data in order to successfully develop the services and to analyse opportunities for improving and supplementing the services.

DEWOR uses your personal data in connection with marketing, sales and for the organisation of marketing campaigns.

Your personal data will never be sold or disclosed to third parties for purposes other than those set out in this policy, so by consenting to the processing of your personal data in accordance with this Privacy Policy, you agree that DEWOR may process your personal data for the following purposes (it may be processed for one or more purposes at the same time):

  • DEWOR may process your personal data in order to verify your identity, to enter into contracts with you, to ensure compliance with the requirements of laws and regulations and to perform contracts concluded with you, and DEWOR may transfer your personal data to DEWOR’s subcontractors and other business partners if necessary for this purpose.
  • DEWOR may use your personal data to contact you, respond to your inquiries, send you information related to DEWOR’s services, and ask you to provide feedback about our services.
  • DEWOR may send you commercial offers for DEWOR services.
  • DEWOR may use your data to internally manage, analyse and improve our relationship with our customers, to improve and develop our services, to analyse the effectiveness of our advertising, to make relevant recommendations to you in relation to our services.

The payment processing is provided by the payment platform makecommerce.lv, therefore our company transfers the personal data necessary for payment processing to the owner of the platform Maksekeskus AS.

4. What information can we collect about you?

DEWOR collects the following information about you: name, surname, personal identification number, contact details (postal address, email address, telephone number), the date on which the customer relationship began and ended, your interests and other information you provide, such as your place of residence, email and chat correspondence, other communication history, your purchase history, your feedback and complaints, your personal data which must be processed in accordance with the requirements of the legislation.

5. Where do we collect your personal data?

The channels for obtaining personal data of the Customer are at the beginning of the Customer relationship through word of mouth, telephone conversations, information provided in writing or on the Site (filling in the application form), cookies and similar technologies, from advertisements placed by us on the Internet, your participation in surveys on social networks: facebook.com – dewor.lv.

6. Is your personal data regularly shared with others?

DEWOR shall ensure that your personal data is not disclosed to third parties, except as otherwise provided in this Privacy Policy.

DEWOR may transfer your personal data to third parties that provide services for the purposes described in this Privacy Policy within the limits of applicable laws and regulations. This may include, for example, the provision of services such as IT services, management and analysis of personal data, conducting and managing surveys and research and marketing management, etc.

We will not give any such third party permission to use your personal data in any other way and will require them to take measures to protect your personal data.

DEWOR may need to disclose your personal data if required to do so by applicable laws and regulations. We are obliged to disclose customer information to law enforcement authorities if we suspect criminal activity.

7. Will we transfer your personal data outside the European Union or the European Economic Area?

We will not transfer your personal data outside the European Union or the European Economic Area without your written consent.

8. Ensuring data security

DEWOR uses secure IT solutions and physical and administrative security measures to guarantee the security of personal data. Your data is kept safe with password protection. They are protected against unauthorised access, disclosure, alteration or destruction by any organisation or individual.

9. Your right to access, rectify and prohibit the use of your personal data.

You have the right to obtain information about your personal data held in DEWOR’s files and to request the rectification or updating of incorrect data, the suspension of its processing or its destruction if it is incomplete, out of date, unlawfully processed or no longer necessary for the purpose for which it was collected. Such request must be made in writing and submitted to DEWOR – Piedrujas iela 11, Riga, LV-1073, or e-mail: janis@dewor.lv.

DEWOR may not delete your data if it is required by law to be kept for a certain period of time, such as for accounting, record-keeping, etc. requirements, or if there are other lawful grounds for processing the data, such as contractual obligations.

You have the right under the laws and regulations to prevent DEWOR from processing your personal data at any time for the purpose of sending commercial communications, for use in market and public opinion research. In this case, you must make a written request and send it to DEWOR – Piedrujas iela 11, Riga, LV-1073, or e-mail: janis@dewor.lv.

10. Applicable law, reporting of infringements.

The processing of personal data is regulated by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as well as by the related laws and regulations of the Republic of Latvia in force.

Please do not hesitate to contact DEWOR – Zaļā iela 8, Akācijas, Krimūnu par., Dobeles nov., LV-3719 or e-mail: janis@dewor.lv. if you have any questions, comments regarding this Privacy Policy or wish to report violations of this Privacy Policy.

11. Making changes

DEWOR reserves the right to change the terms of this Privacy Policy at any time. It is the responsibility of the visitor to the Site to independently check the content of the Site for changes to the terms.

Use of cookies

This website uses cookies. They are used to improve the usability of the site and to offer you tailored advertising material. You can block and delete cookies that contain information about you. Please note that blocking cookies may affect your browsing experience.

  1. What is a cookie?

A cookie is a small text file that is sent to your computer or mobile device when you visit a website and that is stored by the website on your computer or mobile device when you access the website. On each subsequent visit, the cookie is sent back to the originating website or to another website that recognises the cookie.

Accordingly, cookies act as a memory for a particular website, allowing that website to remember your computer on subsequent visits, including cookies that may remember your settings or improve your user experience. Cookies are not used to identify you personally.

For more information on cookies and how to manage or delete them, please visit www.aboutcookies.org.

We use session cookies and persistent cookies.

Session cookies are temporary cookies that run while a computer user is accessing a website (more specifically, until the user exits the website and closes the browser). Session cookies help a website to remember the actions that a visitor has taken on a previous page, preventing the need to re-enter information.

Persistent cookies remain on the visitor’s computer after visiting our website. These cookies help us to identify you as a unique visitor (by storing this information as a randomly generated number).

2. Third party cookies

In some cases, we also use cookies provided by trusted third parties. Please see the section below to find out which third party cookies you may encounter when using this website.

This website uses Google Analytics, one of the most common and trusted analytics solutions on the web, which allows us to understand how visitors use our website and how we can improve their experience. These cookies can track how long you spend on the site and what pages you visit so that we can continue to create engaging content. For more information about Google Analytics cookies, please visit the Google Analytics website.

We also use social media buttons and/or plug-ins on this website that allow you to connect to your social network. To ensure this, a number of social networks including Facebook, Instagram, Tiktok will set cookies when you use our website. These cookies may be used to improve your profile on that site or used for data that the sites have access to for various purposes. These purposes are set out in the sites’ privacy policy documents.

3. Controlling and deleting cookies

If you prefer, you can control or delete cookies. Most web browsers can be set to block cookies from being stored on your device. Just be aware that you will then need to adjust certain settings each time you visit the site, and some services and features may not work.

You can usually change your browser settings by following the instructions, which are most often found under “Help”, “Tools” or “Edit”.

For more information about cookies, including how cookies are set on your computer and how to manage or delete them, please visit: https://www.aboutcookies.org/