DEWOR SIA, REGISTRATION NO. 40203121277, ADDRESS Riga, Piedrujas iela 11, LV-1073, hereinafter referred to as the “Online Shop” – provides the content available on the website and provides goods/services in accordance with the Terms of Use set out below.
1. General rules
If the consumer purchases goods/services through the website, such mutual agreement is considered a Distance Contract and is subject to the provisions of the laws of the Republic of Latvia regulating distance contracts, including but not limited to the “Consumer Rights Protection Law”, the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contract”, etc.
2. Making purchases
The prices and specifications of the products sold in the online shop are listed next to the products.
To place an order, add the desired products to your shopping basket. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order including delivery is then displayed on the screen. Checkout to complete your order.
3. Payment terms
The currency of payment on the website is the euro. You can pay for your purchase by selecting the following payment methods provided by the payment platform makecommerce.lv , Maksekeskus AS:
Only add payment methods that your online shop will use:
- Latvian internet banking payments Swedbank, SEB, Citadele and Luminor
- Estonian internet banking payments Swedbank, SEB, Luminor
- Lithuanian online banking payments from Swedbank, SEB and Luminor
- Finnish internet banking payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
- Visa/Mastercard payments
NB: If you are using an online banking payment method, confirm your order and click on the “Back to merchant” button.
Personal data necessary for making payments are transferred to a licensed payment institution Maksekeskus AS.
The Contract shall become effective upon successful payment to the online shop’s bank account. If for any reason the order cannot be fulfilled, the Buyer will be notified and the amount paid will be refunded as soon as possible, but no later than 14 days after notification.
4. Delivery terms
All goods and services purchased on our website will be delivered digitally and will be delivered via email. At the time of delivery, we will send a confirmation of purchase and the necessary access data or files to the email address provided.
Digital goods will be delivered to your email address after the order has been processed and payment has been received. Delivery time may vary depending on the product and payment method, but is usually within 24 hours.
Please make sure that the email address you provide is correct, as we cannot be held responsible for the delivery of goods to incorrect or incomplete email addresses.
5. Right of withdrawal
All digital products are non-returnable and non-refundable under the PTAC rules, as digital content becomes immediately available after purchase. Please consider your purchase carefully before purchasing a digital product. In case of technical problems, we will provide assistance to access the digital content.
6. Consumer rights for goods not in conformity with the contract
The online shop is liable for non-conformity of the digital product delivered to the consumer with the terms of the contract if the non-conformity appears within two years from the date of delivery. If the non-conformity appears within 6 months, it is presumed to have already existed at the time of delivery, unless proven otherwise.
The consumer must inform the online shop of the non-compliance within two months of discovering it by sending a notification to janis@dewor.lv.
If the digital content does not comply with the contract, the consumer has the right to:
- request that the non-compliance be corrected or the content updated;
- require a reduction in the price or cancellation of the contract if the non-conformity cannot be remedied without undue delay or is serious.
The online shop shall reply in writing within 15 days of receipt of the complaint.
The Provider shall not be liable for any non-compliance due to incompatibility of the digital environment or the consumer’s equipment, provided that the consumer was expressly informed of this at the time of conclusion of the contract.
7. Processing of the Buyer’s personal data
The online shop only processes the personal data that the customer has entered when ordering the goods, such as name, surname, email, etc.
The online shop transfers personal data to the transport service provider(s) to ensure delivery of the goods.
If you have expressly consented to receive our marketing communications, including newsletters, we may contact you from time to time with information about our services and latest offers. For this purpose, we may process the email address you provided when you signed up for marketing communications. You have the option to opt-out of marketing communications by notifying us at janis@dewor.lv.
8. Dispute resolution
In matters not covered by these Terms and Conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
The Parties shall resolve any disputes arising between the Seller and the Buyer by means of mutual negotiations or correspondence. If the dispute cannot be resolved by negotiation or correspondence, the Parties shall settle the dispute in the courts of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Centre or to a court of the Republic of Latvia.
The Buyer shall also have the right to apply to the dispute settlement bodies of the European Union.